Cancellation & Refund Policy

Every order is freshly prepared to order, so our cancellation and refund policy reflects that. Please read this before placing an order.

Cancelling an Order

If you need to cancel, message us on WhatsApp as soon as possible after ordering. If we haven’t started preparing your order yet, we’ll cancel it and refund you in full. Once preparation has begun, we’re unable to cancel the order since the ingredients are already committed to your items.

Refunds

We’ll issue a full refund to your original payment method if:

• Payment was deducted but your order wasn’t confirmed on our end
• We have to cancel your order (for example, due to stock or delivery issues)
• Your order arrives damaged, incorrect, or in poor condition

For a damaged or incorrect order, please contact us within 24 hours of delivery with a photo of the item, so we can look into it and process your refund. Approved refunds are typically processed within 5-7 business days, though the exact time to reflect in your account depends on your bank or payment provider.

Returns

Since our products are fresh, homemade food items, we’re unable to accept returns once an order is delivered, for hygiene and food-safety reasons - except in the damaged/incorrect order case above.

How to Reach Us

For any cancellation or refund request, message us on WhatsApp or email keerthana.g4u@gmail.com, with your order details.